Frequently Asked Questions
Everything you need to know about bringing Bambu into your home.
What sustainable materials do you use in your products?
At Bambu, we prioritize the planet. Our home collections are crafted using FSC-certified bamboo, organic cotton, recycled glass, and sustainably harvested woods to ensure your interior style has a minimal environmental footprint.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.
What is your return policy for home decor and furniture?
We want you to love your space. If you are not satisfied, you can return most items within 30 days of delivery. Items must be in their original packaging and unassembled to qualify for a full refund.
Are your kitchenware products food-safe?
Absolutely. All Bambu kitchen and dining products are BPA-free, lead-free, and finished with food-grade natural oils to ensure they are safe for you and your family.
How do I care for my bamboo furniture?
To maintain the beauty of your bamboo pieces, we recommend dusting regularly with a soft cloth and avoiding prolonged exposure to direct sunlight or extreme humidity. For deep cleaning, use a mild soap solution and dry immediately.